How NuVision Auto Glass Used Voice AI to Capture Every Customer
NuVision Auto Glass is one of the fastest-growing mobile auto glass companies in the United States, serving customers across Arizona, Florida, South Carolina, and Colorado. Specialising in same-day windshield replacement, repair, ADAS calibration, and emergency glass services, NuVision brings certified technicians directly to the customer's location making speed, reliability, and safety the foundation of every job. NuVision has built its reputation on delivering a premium, hassle-free experience for every driver it serves.
For a mobile auto glass business, timing is everything. A customer with a cracked windshield isn't browsing; they need help, and they need it fast. As NuVision expanded rapidly across multiple states, inbound volume grew accordingly, and the gaps became impossible to ignore.
Key challenges included:
- After-hours and weekend form submissions going unanswered for hours, with no immediate response mechanism in place..
- Human agents spending call time on routine qualification (zip code verification, damage assessment, insurance capture) instead of closing.
- Inconsistent information capture meant closers often stepped into conversations without the context they needed to convert.
- No real-time visibility into call outcomes, dispositions, and lead status across a growing multi-market operation.
Without a smarter engagement layer, every missed after-hours inquiry and every stalled lead represented a customer who needed help and didn't get it fast enough.
NuVision Auto Glass partnered with Nurix to deploy three specialised Voice AI Agents on NuPlay, each handling a distinct and critical stage of the customer journey.
Key workflows included:
- After-Hours Agent calls back leads within 5 minutes of form submission (including weekends): greets customers by name, confirms service needs, validates urgency, and schedules callbacks for the next business day. Every interaction is logged in HubSpot with full disposition notes.
- Scheduler Agent automates outbound appointment calls end-to-end: checking real-time slot availability, confirming bookings, and capturing special installation instructions directly into Omega.
- Opener Agent proactively re-engages unconverted leads with a structured qualification workflow: verifying serviceability by zip code, identifying the glass component and damage type, and collecting VIN, insurance details, and date of loss - routing fully prepared leads to human closers with complete context.
Across all three agents, every call is recorded and every disposition synced in real time to HubSpot and Omega - giving NuVision full operational visibility without any manual overhead.
With NuPlay live across all three workflows, NuVision transformed its customer engagement from a reactive, human-heavy operation into a proactive, always-on AI layer that works across every time zone, every time of day.
Nurix gave NuVision three purpose-built AI voice agents that show up at every critical moment in the customer journey: the after-hours inquiry, the appointment that needs to be locked in, and the lead that needs a second chance. Each agent was designed not just to automate a task, but to gather exactly the right information and hand it over seamlessly to the right person so the human team walks into every conversation informed, prepared, and ready to close. The result is a business that responds faster, converts more consistently, and scales without adding operational weight.
Missed after-hours leads and inconsistent follow-up limited NuVision's ability to capture demand at scale, slowing appointment conversion and stretching agent capacity.
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