Deliver Customer Service that delights, with Nurix
Automate repetitive questions, resolve tickets in seconds, and deliver consistent 24/7 experiences with human-like AI voice and chat agents.
Built for fast-moving teams that want lower costs, faster resolutions, and happier customers.
By building AI agents that understand context, tone, and intent, so every conversation feels smooth, helpful, and human.Whether it’s a simple “Where’s my order?” or a multi step troubleshooting case, Nurix resolves issues in
real time and escalates edge cases to your team with full conversation history.
Key Benefits
Always-on resolution
24/7 support, no waiting.
Nurix responds instantly across voice and chat so customers get help the moment they need it, no queues, no time-zone gaps, and no overnight backlog for your team to clean up.
Support that feels human Natural, unscripted conversations.
Nurix responds instantly across voice and chat so customers get help the moment they need it, no queues, no time-zone gaps, and no overnight backlog for your team to clean up.
Scale without hiring. Handle high volume without losing quality.
Nurix responds instantly across voice and chat so customers get help the moment they need it, no queues, no time-zone gaps, and no overnight backlog for your team to clean up.
“We turned manuals into AI assistants—boosting productivity, streamlining training, and reducing risks.”
“Nurix AI’s Voice Agents transformed our admissions and student support with 24/7 personalized assistance.”
“We saw instant improvements in response times and customer satisfaction, without adding to our team.”
Support customers across every moment
Everything you need for
modern AI-first support.
Consistent experiences across channels.You can now talk to your customers wherever they are
Pulls the right information from your knowledge base for accurate answers and adapts to customer sentiment and tone.
With edge cases it can escalate the query to a human with the call summary and context so that customers never have to repeat themselves
Get access to and monitor the metrics you care about.
AI Agents for Support
Nurix Support is an AI voice and chat support platform that resolves customer inquiries end-to-end in natural language. It reduces ticket backlogs, speeds up resolution times, and automates high-volume support categories like order help, account questions, and troubleshooting — while escalating complex cases to humans with full context.
Traditional chatbots and IVRs follow scripts and decision trees. Nurix uses AI agents that understand intent, context, and tone, so conversations feel human and don’t break when a customer asks something unexpected. Nurix can complete multi-step tasks (not just answer FAQs) and only hands off to a human when needed.
Nurix automates repetitive, high-volume CX workflows across voice and chat, including order tracking and changes, returns and refunds, account and payment support, onboarding questions, and tier-1 troubleshooting. It also manages off-hours and peak surges, and performs intelligent triage before escalating to your team.
When a request is complex or sensitive, Nurix escalates to a human agent automatically. The handoff includes a conversation summary, transcript, intent, priority, sentiment, and any details collected — so agents don’t need customers to repeat themselves. This keeps resolution fast and seamless across voice and chat.
Nurix connects to your existing helpdesk, CRM, product knowledge, and internal docs to answer accurately and take actions. It can create and update tickets, pull order or account data, and follow your support policies. Most teams go live by starting with top ticket categories and expanding over time.
Yes. Nurix is designed for enterprise customer support, with strong data security, access controls, and safe AI behavior. It follows your knowledge and policy boundaries, supports compliant deployments, and ensures customer conversations are handled responsibly across channels.
